Shipping policy

At Cloudstep, we believe great sneakers should reach you wherever you are — with no extra cost. We offer free shipping on all orders, worldwide.

1. Free Shipping

Cloudstep provides free shipping on every order, with no minimum purchase required. This applies to all domestic and international destinations. No promo codes or conditions needed — free shipping is always included at checkout.

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking information once your order has shipped.

3. Domestic Shipping (United States)

  • Free standard shipping on all US orders.
  • Estimated delivery time: 3–7 business days after processing.
  • Expedited shipping options may be available at checkout for an additional fee.

4. International Shipping

  • We ship to countries worldwide, free of charge.
  • Estimated delivery time: 7–21 business days after processing, depending on destination.
  • Delivery times may vary due to customs clearance, local postal services, or other factors outside our control.

5. Customs, Duties & Taxes

  • Cloudstep ships from the United States. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
  • These charges, if any, are the responsibility of the customer and are not covered by Cloudstep.
  • We are not responsible for delays caused by customs processing.

6. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can use this number to track your order through our carrier's website.
  • If you have not received tracking information within 5 business days of placing your order, please contact us at info@cloudstep-sneakers.com.

7. Lost or Stolen Packages

  • Cloudstep is not responsible for packages lost or stolen after confirmed delivery.
  • If your tracking shows delivered but you have not received your package, please contact us within 7 days at info@cloudstep-sneakers.com and we will do our best to assist you.
  • For packages lost in transit, we will work with the carrier to locate the shipment or issue a replacement.

8. Incorrect Shipping Address

  • Please ensure your shipping address is correct before placing your order.
  • Cloudstep is not responsible for orders shipped to an incorrect address provided by the customer.
  • If you notice an error in your address, contact us immediately at info@cloudstep-sneakers.com. We will do our best to make corrections if the order has not yet shipped.

9. Contact Us

For any questions about your shipment, please reach out to us: