Terms of service

By accessing or using the Cloudstep website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

1. Acceptance of Terms

By visiting our website or placing an order, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. If you do not agree, please do not use our website.

2. Products

Cloudstep sells sneakers and footwear products through our online store. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. All product descriptions, images, and prices are subject to change without notice.

3. Orders & Payment

  • Orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud.
  • Payment must be made in full at the time of purchase.
  • We accept major credit/debit cards and other payment methods listed at checkout.
  • By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the payment method.

4. Pricing & Taxes

  • All prices are listed in US Dollars (USD).
  • Cloudstep reserves the right to change prices at any time.
  • Applicable sales taxes will be calculated and added at checkout based on your shipping address, in accordance with US state and local tax laws.

5. Shipping & Delivery

  • We ship within the United States and to select international destinations.
  • Estimated delivery times are provided at checkout and are not guaranteed.
  • Cloudstep is not responsible for delays caused by carriers, customs, or events outside our control.
  • Risk of loss and title for items pass to you upon delivery to the carrier.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review it at our website before making a purchase.

7. Intellectual Property

All content on the Cloudstep website — including logos, images, text, graphics, and design — is the property of Cloudstep and is protected by US and international copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. User Conduct

When using our website, you agree not to:

  • Use the site for any unlawful purpose.
  • Attempt to gain unauthorized access to any part of our systems.
  • Transmit harmful, offensive, or disruptive content.
  • Engage in any activity that could damage, disable, or impair the website.
  • Use automated tools (bots, scrapers) to access or collect data from our site without permission.

9. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. Cloudstep does not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Cloudstep shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the order in question.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the collection and use of your information as described in our Privacy Policy.

12. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes arising from these Terms shall be resolved in accordance with applicable US federal and state law.

13. Changes to These Terms

Cloudstep reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: